After this conversation, I´ve attempted to terminate our flight (certainly I didn´t wish to fly in this plane any longer), although the attendant business brusquely warned us that if the airplane was fixed, our luggage would go with the plane! Even though I requested for more of 3 occasions to own my baggage. Just after +/- 3 several hours, even with lots of individuals worried and apprehensive the plane still left toward Miami. As Every person from the plane missing the connection that could take place at 21: 30h, AA educated us that we'd be reallocated in the following and final flight from the working day, at midnight. Specified the lack of House we facial area in the 1st flight (from São Paulo), we experienced managed to ebook the seat 20, which there are no chair in front of us, so somewhat more Place with the legs. Which fell down thanks to these issues with the hold off. Arriving within the airport, they produced us run (the person of AA arrived in a little bit car or truck and reported to Anyone Hurry up Fellas, hurry up) to your aircraft. When we arrived on the doorway the manager informed us that we must go independent from the airplane and that we missing the chair twenty. She explained to us that she had to separate Some others folks to to Enable an Grownup with a youngster. Amusing no?? Exactly what does she preferred?? My 6 yrs previous boy traveling on your own??? I just explained which i planned to fly alongside one another, it was our previous day of vacation. I even acknowledge to be accommodated on the next flight, she just explained, no you may fly During this one particular, and once more I read, your luggage will go on this flight. My son recognized what was talked about and begin to cry due to the fact he didn´t wished to be separated from considered one of us.
I have designed 3 tries to Get in touch with customer service as a result of email messages with regards to a recent Global flight by which I had problems with not merely the popular seats that I didn't get, although the horrible shopper service through which my sister and I acquired. She was discriminated against for currently being to major being served food items since the tray couldn’t arrive down Therefore the flight attendant stated he couldn’t feed her. Though there have been open seats, and we might have been better accommodated, as a substitute we had been set near the Home windows and stuck there with babies.
I'm emailing this comment to you personally to ensure that AA may possibly much better be able to really encourage staff to become much more courteous when items go Erroneous.Shopper service could make this type of difference for those using see this page your service.
I wished to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to lots of hassle to discover me A further flight also to reroute my luggage. Gary was pleasurable and helpful and serene, and I actually appreciated how tough he labored to help me.
A company associate and I traveled back again from Punta Cana, DR on flight 1629 from a business vacation past Friday (2/five/16) and after that on to Dallas by using flight 207. At the time arriving back into Dallas and retrieving our baggage, we observed a strong odor to the suitcases after which to the contents inside of, the offensive “musty” scent permeated anything and on some things it’s doubtful which the smell might be eliminated.
on oct,21 I used to be returning residence from dallas tx to Greensboro n.c. on fligt aa3071 even though on my assigned seat a cockaroach was within the front seat before me the individual sitting close to me observed it to we known as the fligt atendent and wouldn't appear untell a number of requires her notice the brot a person to come back Look at an just mentioned its Alright and remaining we needed to experience all of the way household thinking in which that cockaroach was and were did it go it had been an extremely discusting excursion but needed to just take it back dwelling .
The purple tape to secure a reaction a couple of genuine messed up trip from get started to finish is horrible. I are already seeking to have a reaction from AA although the operate all-around is what AA would like so you are going to hand over..GUESS WHAT ? i dont stop trying simply. so AA i await your response.
Experienced fantastic purchaser service sine 1/seventeen. Been pulled off the FRA flight and stayed for 2 days in Philly. Today 1/19 I will resume my flight to FRA with as much as par documentation. To my shock the ticket agent at the sign in counter ended up Completely impolite, not helpful and anticipated me to seek out my luggage that was checked in to the seventeenth Which I had been struggling to retrieve After i was pulled from the flight on Sunday.
– Flip your solution and to not deal with the Customer like Filth. Notice that they are your ‘bread and butter’ and without having them you wouldn’t be in operation whatsoever.
was in Haiti August seventeenth,went to the airport 11-30am as well as the flight was to depart for your US at 1pm and was instructed I'd MISSED MY FLIGHT.But was not supplied any essentive to stay for the following day,and was pressured to order Yet another tickert for August 23rd at my expence.I Pretty much missing my occupation thanks to tht,they bought my seat and set me at an anticipated expencies of which I Demand from customers Being COMPANCERTATED FOR The cash Misplaced,WAGES Missing.
When examining in at IAH, the personnel driving the AA desk ended up all chatting and referring to trip. They appear aggravated that we had a great number of baggage. The additional operate was finding in their way. This wasn't just how I expected to start my vacation.
I've flown your airline 2 times in the last twelve months and experienced one dude that works for me to fly previous 7 days with a non end flight you guys can’t even get yourself a non quit flight by the due date.
Finally we obtained all of our luggage not to mention one among my luggage was not there. As anticipated it had been lost, my sons motor vehicle seat was missing. A similar women that experienced lied before described that it had to be there, scanned in.
Immediately after reading through Some critiques I'm really unhappy AA would not hire new management. I had a problem with leaving our iPad on the airplane. When I went back into the gate not a soul would go to the trouble to go back to the aircraft and Look at.